Shipping & returns
Made-to-order, shipping direct from Printful — here's what to expect on costs, timing, and the rare case something's not right.
Shipping
Made-to-order, shipping direct from Printful — here's what to expect on costs and timing.
Free standard shipping on every order — included, no code needed. Ships from Printful's US facility.
Standard international shipping is calculated at checkout based on destination. Most destinations see $5–$15 per order; international expedited is available where Printful offers it. Final rate is shown on the cart before you pay.
Same as US — no minimum order value, free standard shipping on every order, regardless of how many pieces you add to your cart.
Delivery windows
Production always runs first — every piece is printed on demand — then standard or expedited shipping carries it home.
| Method | Production | US transit | International transit | Total |
|---|---|---|---|---|
| Standard | 3–5 business days | 5–9 business days | 10–20 business days | ~7–14 business days US |
| Expedited | 3–5 business days | 1–3 business days (where available) | Address-specific | Address-specific |
Heads up: Production windows are estimates — peak seasons (holidays, tournament weekends) can add a day or two. Tracking arrives by email the moment the carrier scans the package. Expedited is not available for every Printful facility/destination pair — address-specific availability is shown at checkout.
Returns & exchanges
Here's how we handle the rare case something's not right.
How a claim works: Printful backs the policy — every RinkSquad piece is produced through Printful, so the same inspection, replacement, and refund process applies. Email hello@rinksquad.polsia.app with your order number + a photo within 30 days of delivery and we'll start the claim.
30 days from delivery. Anything past 30 days falls outside our policy window — reach out anyway and we'll do our best, but a replacement/refund isn't guaranteed.
Unworn, unwashed, with the original tags still attached and the RinkSquad poly bag/packaging intact. We don't resell returned made-to-order goods, so this protects the next customer's experience.
If we sent you the wrong item, a defective item, or a damaged-by-transit piece — we cover the return shipping and send a prepaid label. For buyer's-remorse returns (size, color, changed-mind) we don't accept, since a made-to-order XL can't be resold.
Once the warehouse receives and inspects the return (typically 3–5 business days after it lands), refunds post to the original payment method within 5–10 business days. Stripe/your bank may take an additional 1–2 days to display the credit.
Questions about a specific order?
Real humans answer every email — usually within a business day, often from the rink-side of a coffee cup.